The home of eco-friendly baby products

Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

How to Place Your Order

You may place your order in one of two ways:

Online: The FASTEST way to receive your order is by submitting your order ONLINE using our convenient, inventory controlled, automatic shopping cart system. This way you will know exactly what is in stock and ready for immediate shipping. While we do try to maintain stock at all times, on occasion we may run out of an item and in using our shopping cart and checkout system, you will be aware of this immediately. Please don’t despair if you receive an “out of stock” message. Email us your request! We are more than happy to accommodate custom or special orders in any way we can. While we are happy to process your order by email, orders placed through our shopping cart system and paid for through our online merchant account can be processed immediately and will generally ship within 6 business days.

Email: You may email us your order if you are having problems with our shopping cart, or if you are simply more familiar with using email. We will let you know what we have in stock and reserve these items for you. We will then tally your order including taxes (where applicable) and shipping, and email you your total. You may than choose one of our payment methods as listed below. Please do not send your Visa number by email. This is an insecure method. We will telephone you once your order has been received for your credit card details. Please allow 2 extra business days for shipping of orders placed via email.

Orders must be placed online or by email. This is the most efficient and accurate way for us to handle your order. Customers wishing to place an order by phone will be directed to place their order online first, and then we will follow up for payment details, if required.

What happens after I place my order?

We will keep you informed at each stage during the processing of your order. In-stock orders are processed and shipped within 6 business days of payment being received (does not include Saturday, Sundays or South African holidays). If you notice any discrepancies on your order form, please contact us immediately.

  1. Once your order has been placed online, you will receive an automatic email immediately confirming your order. This is your receipt and should be retained for your records. It will contain an order number at the top of the email, a detailed list of your order, as well as the shipping and billing details as provided by the purchaser. Please check it over for accuracy and notify us at once if you notice any discrepancies. If you do not receive this email, contact us ASAP. Your email address may have been typed incorrectly or this email may have been filter by a SPAM blocker set on your email program. Hotmail, Yahoo and MSN will routinely block emails as SPAM.
  2. As soon as your order has been placed it is sent directly to our shipping department for review. If everything is in stock, and we have all the information required to process your order, your order will be processed, meticulously packed and prepared for shipping. You can expect your order to ship within 6 business days, unless otherwise indicated on our website. If you do not hear from us by phone or via email within 6 business days, your order will be shipping on schedule.
  3. If an item is out of stock, or we require further information to process and/or ship your order, you will be contacted within 2 business day. Please check your email frequently for faster processing! If you do not receive an email within 6 business days confirming when your order will ship, nor do you receive a tracking number to confirm that your order has already been processed and shipped (South African orders only), feel free to contact us. Emails do have a tendency to get lost in cyberspace or inadvertently filtered as SPAM. Hotmail, Yahoo and MSN will routinely block emails as SPAM.
  4. Once your parcel has been shipped, if a tracking number has been provided, you will be emailed the tracking number. ALL orders shipping within South Africa will have a tracking number emailed to the purchaser. This tracking number will give you an indication as to how long shipping will take to the address indicated. If you do not receive this email within 6 business days, please contact us.
  5. When you receive your order, open and check your items over carefully. Keeping in mind the majority of our parcels are fabric in nature, please avoid using sharp objects to open your package to prevent ripping, holes or damages. Double-check sizes carefully, and try on your baby if necessary BEFORE washing. If you notice anything amiss or there are any problems with your order, let us know ASAP so that we can correct any issues you might have. Feel free to review our Return Policy for further details.
  6. You can start using your new products! By now you should be thrilled to bits & very satisfied with your online shopping experience and tell everyone you know what a great place The ecoBaby Company is for wonderful, eco-friendly baby necessities. If not, please let us know! We can be reached at 0713900954 or email us and we’ll do our best to make things right.

Product Availability

We are an in-stock store! When you add an item to your shopping cart you will be made aware immediately of current availability. The availability information presented on our site is the best, most current information we have, but errors do occur, and this information does not constitute a guarantee or promise of availability.

A message of “more coming soon” or an ETA date (estimated time of arrival) indicates that an item is already on order and is being shipped to us at the present time. Chances are these items will be in stock in a matter of days, or it could be up to 4 weeks (depending on customs). If you are interested in something in particular, please contact us for an estimated time of arrival. In some cases an item may be difficult to keep in stock due to customer demand and we would be willing to hold an item for you for up to two days, pending payment, when it arrives.

A note of a “preorder” indicates that this item has not yet been ordered, but will be any day. This means the item will be in stock again shortly, from 1-4 weeks, depending on the manufacturer and where the items are coming from. Free free to contact us for a better idea of timing before you place your order. By purchasing a preorder you are guaranteed to have the item on hold when our order does arrive, and you will not miss out on an item. This typically occurs with items that we only carry two or three of, and due to popular demand, they sell out once posted to our site.

When a product you have ordered is not available for shipment, we will notify you as quickly as possible. Anticipated delivery dates are dependent upon our suppliers and other factors beyond our control and are subject to change. You order will ship once it has been filled in its entirety. If you require immediate shipment of in-stock items, extra shipping charges may apply.

If you try to add an item to your cart that is out of stock, or low in stock, you will receive an immediate notification of this. Don’t despair! Please contact us and we can let you know when we are expecting more of an item. We are more than willing to accommodate special requests and custom orders!

Methods of Payment/Security

We accept EFT and Visa/Mastercard payments online through our SAFE and SECURE merchant processor (powered by PayFast, a payment service for South Africans and South African websites). All personal information (including your name, email address, street address, phone number, and order history) are encrypted for additional security Sorry, we do not accept personal checks.

Pricing

We believe we offer our customers an excellent value in price, service and quality of merchandise that you won’t find elsewhere. We try hard to give you the best possible prices while maintaining this level of service, value & integrity of our quality products. While we are an online baby store, we still pay for warehouse space, staff and merchandise so that it is available “in stock” for immediate shipping. Fast shipping, a large in-stock selection, and the ability to meet the demands of our customers are just a few of the reasons our customers keep coming back – and we appreciate it!

If you should find another current and comparable print or online catalogue offering of an identical item with a lower regular retail price than ours, feel free to email us with the particulars and it may be possible to match the price. Where possible, we will try our best to accommodate. Simply email us with the following details:

  • URL and web site where you saw the product
  • Product name, color, and size you would like
  • Product price, including shipping and tax
  • Your contact information

* Lower advertised price must include any applicable shipping and taxes. This applies to authorized dealers only. Price matching is only applicable to identical conditions of sale. The item must be in stock at the other authorized retailer (not a floor sample, “second”, “open box” item, refurbished or demo piece) and not be a special members price or typographical error. This offer applies to new purchases only.

Prices are subject to change without notice.

About Our Packaging

As we are an environmentally-friendly company, we try to reduce, reuse and recycle when and were we can. As such is the case, wherever possible all outgoing parcels are packed using materials re-cycled in house, reducing the waste we generate and our resource consumption. If you would prefer a new box or package, please let us know in the additional comments box at checkout.

In order to save a tree, we do not include a packing slip or invoice with your order. Your original email confirmation is your receipt. Please save this for your records, should you require an exchange or return in the future.

Our Product Care Guides are printed on 100% recycled paper. If you have received one with a previous order, PLEASE pass it on to someone you feel may benefit from receiving one. Thank you to all our customers that have posted these at their moms groups, playgroups, church groups, libraries and community centers. We truly appreciate it!

Gift Purchases

We are happy to include a Gift Receipt for your order, if the item(s) are to be a gift. This is to facilitate an exchange, if necessary. Please note, an order number or gift receipt number is mandatory for any exchange of merchandise as this is the only indication we have of items purchased from our store. Thank you for understanding.

Product Reviews

We love hearing our customer’s opinions about the products we carry and we are determined to ensure our review process is as fair and helpful as possible. We’re pleased to offer a product review system on our website, and hope that this helps in your purchasing decisions. For credibility, we reserve the right to verify the validity of all reviews before posting them on our website. We appreciate your time and help in maintaining a helpful community at ecobabyco.co.za

Reading Reviews

We’d like to note that when reading reviews, consider them, but please take them with a grain of salt. In our many years of experience both using and selling products, we’ve learned that certain products are favored by different people for many reasons. It could be based on their own preferences, body type or their baby or children’s needs or desires that a product does or does not work out. Don’t let a negative review discourage you from trying a product that may actually be right for your own family. For every product we carry that one customer “hates” we have many, many more that “love it”, however they may not have the time to leave a glowing review (new babies and children tend to keep you on your toes!). In order for a product to make the ecoBaby cut it must be enjoyed by more than 90% of those that experience the product first hand (our customers and personal testing panel). We simply won’t carry a product that continually receives poor feedback from our customers. Period.

Writing Reviews

Thank you for taking the time to leave a product review! We aim to leave reviews unedited, and will post both positive and negative reviews for the benefit of our customers and to help guide our own purchasing decisions. However, while we would love to publish all reviews, there are a few reasons why our editors may chose to edit or omit a review. We wanted to take this opportunity to explain when this may occur.

  • The most common reason that a review may not be published is that it is not descriptive enough for publication. For example, a review that simply states, “Great toy!” is not descriptive enough to assist other customers in their purchasing decisions. To increase the likelihood that your review is published, please include details about what you liked (or didn’t like) about the product being reviewed. For example, what did you specifically like about the product? Do you like the size? The colours? Does your child enjoy playing with the item?
  • All reviews will be considered, however negatives reviews in which we cannot verify the details of the original transaction may not be approved. This is not because we don’t want our customers to read negatives reviews (these can actually be quite helpful in making decisions!) however we often receive reviews often from competing brands that are written to simply try and discourage the purchase of their competition. This will not be accepted.
  • Negative reviews are welcome, but we are looking for details in each review. If there is mention of poor absorbency, a smaller fit compared to other brands, or a quality issue that is well-described, we are happy to post such a review with the specifics of your issue. Please be as detailed as possible.
  • We are looking for reviews of products purchased within the past 12-18 months (the more recent, the more applicable). Products undergo changes and improvements on a continual basis, and a review of a product purchased more than 12 months ago may no longer be applicable to the product we are selling today. To keep our reviews as relevant as possible, please ensure you mention in your review when you purchased your product, if this was more than 12 months ago.
  • Business solicitations and/or mention of other stores or brands we do not carry in our store will prevent a review from being posted. You may mention “we purchased another brand elsewhere and much prefer this” vs. naming the brand name or another store, eBay seller or the direct manufacturer. Even if we do carry the competing brand, if your review is negative and you mention an alternate brand to the product (same product, different manufacturer) this may prevent your review from being posted. Please instead leave your negative review on the product you disliked (following the above guidelines about detail) and then leave a positive review for the product you enjoyed. We appreciate your help in keeping our reviews as helpful as possible.
  • If there is too much personal information about the author or child, the review will not be published.
  • Profanity or inappropriate language will prevent a review from being published.
  • Negative reviews that seem out of the ordinary or possibly false (such as a competitor leaving a particularly nasty review) will require verification of purchase from our store, or from a store selling a similar product. We reserve the right to verify the validity of all reviews before posting them on our website.
  • If a review does not offer any benefit to our customers looking to purchase a product, it will not be approved. For example, “This product is a good quality, but it’s cheaper to make it yourself”. Our customers are a savvy group and are likely well aware of the option to make or sew items themselves. We offer many money-saving tips for parents that wish to use cloth diapers, and are looking to do so as economically as possible. Making your own baby carrier, cloth diapers, accessories or natural toys is always an option, however this is not something we can generally recommend or endorse for the safety of your baby or child. To make recommendations about sewing or making your own products, please make use of the numerous forums available online for frugal parents searching for this information.

Specifics with regards to reviews about cloth nappies: Our goal is to help parents new to cloth diapering consider cloth diapers as an alternative to disposable diapers. While not all cloth diaper reviews need to be positive, we ask that you consider your language carefully before posting a review to our website. If your review sheds negatively on cloth diapering, whether this is from a poor experience with a brand, user error or a washing issue (repelling, odours, detergent or urine residue), we reserve the right to edit or omit your review. We very much wish to publish ALL reviews (both positive and negative) but we must individually consider every review and how a parent new to cloth diapering may interpret it. There are enough negative perceptions about cloth diapers circulating the web and we would like to ensure our website remains positively focused on cloth diapering. The most common complaint about cloth diapers in general result from improper care or washing of diapers. We can almost always help troubleshoot when washing is at the heart of your concern. Should you wish to share information that may negatively impact the perception of cloth diapering, please be very specific about your issue and choose your words with care.

Again, negative experiences are welcome, but we do reserve the right to edit a review to ensure our community of parents are not being improperly informed about using cloth diapers overall. We appreciate your understanding in this matter as we work towards a common goal of getting more babies into cloth nappies.

If a product continually receives a negative review, it will eventually be removed from our store’s offerings.

If you have any questions, comments or concerns about our review process we are always open to feedback. Feel free to contact us at any time.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the South African and other copyright laws. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with EcoRich Baby Products or to purchase EcoRich Baby products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by EcoRich Baby Products. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of EcoRich Baby Products used in the site are trademarks or registered trademarks of EcoRich Baby Products.

Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, EcoRich Baby Products disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. EcoRich Baby Products does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. EcoRich Baby Products does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

Limitation of Liability
EcoRich Baby Products shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if EcoRich Baby Products has been advised of the possibility of such damages.

Typographical Errors
In the event that a product is mistakenly listed on the site at an incorrect price, EcoRich Baby Products reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. EcoRich Baby Products reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, EcoRich Baby Products shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by EcoRich Baby Products without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
EcoRich Baby Products may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to EcoRich Baby Products.

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the Republic of South Africa, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of EcoRich Baby Products products) shall be in the Province of the Western Cape. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of EcoRich Baby Products products) must be commenced within one (1) year after the claim or cause of action arises. EcoRich Baby Products failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. EcoRich Baby Products may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including an EcoRich Baby Products or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

EcoRich Baby Products does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, EcoRich Baby Products is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, EcoRich Baby Products reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to EcoRich Baby Products in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless EcoRich Baby Products, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

The EcoRich Baby Products site and all content are provided on an “as is” basis. The contents of the site, such as text, graphics, images, information obtained from EcoRich Baby Products licensors, and other material contained on the EcoRich Baby Products site (“Content”) are for informational purposes only and do not constitute advice. The user is encouraged to consult with a professional advisor before acting on any information or content appearing on or transmitted through EcoRich Baby Products web site. The Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on the EcoRich Baby Products site.

If you think you may have a medical emergency, call your doctor immediately. EcoRich Baby Products does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the site. Reliance on any information provided by EcoRich Baby Products, EcoRich Baby Products employees, others appearing on the site at the invitation of EcoRich Baby Products, or other visitors to the site is solely at your own risk.

The site may contain health- or medical-related materials that are sexually explicit. If you find these materials offensive, you may prefer to not use our site.

Nothing on the site shall be construed as an offer by EcoRich Baby Products to the user, but merely an invitation to do business.

Third-Party Links
In an attempt to provide increased value to our visitors, EcoRich Baby Products may link to sites operated by third parties. However, even if the third party is affiliated with EcoRich Baby Products, EcoRich Baby Products has no control over these linked sites, all of which have separate privacy and data collection practices, independent of EcoRich Baby Products. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, EcoRich Baby Products seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

User Content

You agree that you will not upload or transmit any communications or content of any type to any public areas that infringe or violate any rights of any party. By submitting communications or content to EcoRich Baby Products, you agree that such submission is non-confidential for all purposes.

If you make any submission to a public area or if you submit any business information, idea, concept or invention to EcoRich Baby Products by email, you automatically grant-or warrant that the owner of such content or intellectual property has expressly granted EcoRich Baby Products a royalty-free, perpetual, irrevocable, world-wide nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform, and display the communication or content in any media or medium, or any form, format, or forum now known or hereafter developed. If you wish to keep any business information, ideas, concepts or inventions private or proprietary, do not submit them to the site or to EcoRich Baby Products by email. We try to answer every email in a timely manner, but are not always able to do so.

You agree to only post or upload Media (like photos, videos or audio) that you have taken yourself or that you have all rights to transmit and license and which do not violate trademark, copyright, privacy or any other rights of any other person. Photos or videos of celebrities and cartoon or comic images are usually copyrighted by the owner.

By uploading any media on the EcoRich Baby Products site, you warrant that you have permission from all persons appearing in your media for you to make this contribution and grant rights described herein. Never post a picture or video of or with someone else unless you have their explicit permission.

It is strictly prohibited to upload media of any kind that contain expressions of hate, abuse, offensive images or conduct, obscenity, pornography, sexually explicit or any material that could give rise to any civil or criminal liability under applicable law or regulations or that otherwise may be in conflict with these Terms and Conditions or the Privacy Policy.

You agree that you will not upload any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or this web site.

By uploading any media like a photo or video, (a) you grant EcoRich Baby Products a perpetual, non-exclusive, worldwide, royalty-free license to use, copy, print, display, reproduce, modify, publish, post, transmit and distribute the media and any material included in the media; and (b) you certify that any person pictured in the submitted media (or, if a minor, his/her parent/legal guardian) authorizes EcoRich Baby Products to use, copy, print, display, reproduce, modify, publish, post, transmit and distribute the media and any material included in such media; and (c) you agree to indemnify EcoRich Baby Products and its affiliates, directors, officers and employees and hold them harmless from any and all claims and expenses, including attorneys’ fees, arising from the media and/or your failure to comply with these the terms described in this document.

EcoRich Baby Products reserves the right to remove any media for any reason, at any time, without prior notice, at our sole discretion.

Advertising Policies

1. Booking form & Inventory
Inventory availability must be determined and confirmed by the advertiser prior to submission of the booking form.
The booking form must be completed in full and is binding.
Acceptance of the booking is made either in writing or with the display of the ad on the site.
2. Ad placement & Positioning
The Advertiser will be notified 10 days prior of material changes to the site that may affect size or placement of the ad specified in the booking form. The advertiser may cancel the remainder of the booking.
3. Payment & payment liability
Invoices will be sent to the billing address stipulated by the advertiser.
All bookings are to be pre-paid unless an account has been approved in which case payment must be made 30 days from the date of invoice, unless an accredited media agency, in which case, payment must be made in 45 days.
Failure to pay by the due date shall result in interest being charged at the prime interest rate.
5. Cancellation & Termination
The advertiser may cancel the booking with 60 days prior written notice without penalty, unless it is otherwise stated on the booking form. Bookings terminated with less than 60 days notice, are subject to a 50% cancellation fee.
Sponsorships are subject to 12 weeks cancellation notice.
6. Ad materials
Material must be supplied as per specifications on the rate card. Should material not be compliant to specifications or is in any other way deemed unsuitable, it is the sole discretion of EcoRich Baby Products to reject or remove material.